Customer Service Advisor

We are looking for an experienced Customer Service Advisor to join our team repair in High Wycombe.

The job in a nutshell:

• Salary: £26,000 per annum
• High Wycombe
• Overtime available
• Customer Service Advisor

Benefits of this offer:

• 28 days holiday including Bank Holidays
• Pension contributions
• Ongoing training provided
• Opportunities for career progression due to ongoing business growth

Minimum 1-year experience as a Customer Service Advisor required.

Requirements for a Customer Service Advisor:

You will have prior experience in a fast-paced customer service position, with the ability to:

• Multi-task in a busy environment
• Plan your workload effectively to ensure customers are updated to agreed timescales
• Work accurately under pressure
• Work as part of a team as well as on your own initiative with minimal supervision
• Be flexible in your approach
• Continually work to high standards with customer satisfaction in mind

Day-to-day activities:

• Managing our customer experience journey, including customer complaints and resolutions
• Booking customers in and arranging their vehicle collections and returns
• Liaising with our drivers and managing the transport diary
• Answering and making phone calls
• Updating insurance companies
• Updating computer systems/portals
• Ensuring daily KPI targets are achieved
• Creating job packs and associated admin