We are looking for an experienced Customer Service Advisor to join our team repair in Maidstone.

The job in a nutshell:

  • Salary: £30,000 per annum
  • Maidstone
  • Overtime available
  • Customer Service Advisor

Benefits of this offer:

  • 28 days holiday including Bank Holidays
  • Pension contributions
  • Ongoing training provided
  • Opportunities for career progression due to ongoing business growth

Minimum 1-year experience as a Customer Service Advisor required.

Requirements for a Customer Service Advisor:

You will have prior experience in a fast-paced customer service position, with the ability to:

  • Multi-task in a busy environment
  • Plan your workload effectively to ensure customers are updated to agreed timescales
  • Work accurately under pressure
  • Work as part of a team as well as on your own initiative with minimal supervision
  • Be flexible in your approach
  • Continually work to high standards with customer satisfaction in mind

Day-to-day activities:

  • Managing our customer experience journey, including customer complaints and resolutions
  • Booking customers in and arranging their vehicle collections and returns
  • Liaising with our drivers and managing the transport diary
  • Answering and making phone calls
  • Updating insurance companies
  • Updating computer systems/portals
  • Ensuring daily KPI targets are achieved
  • Creating job packs and associated admin

 

Job Overview
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